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Terms and Conditions

Read, understand, and agree to our terms for a seamless journey.

Terms and Conditions

Welcome to Family Need. These Terms and Conditions outline the rules and regulations for the use of our mobile application and services. By accessing or using our app, you agree to comply with and be bound by these Terms and Conditions. If you disagree with any part of these terms, please discontinue the use of our app.

To use the Family Need app, you must be at least 18 years old or have the legal capacity to agree to these Terms and Conditions. By using our app, you confirm that you meet this eligibility requirement.

Users must create an account to access certain features of the app. You are responsible for maintaining the confidentiality of your account information and for all activities conducted under your account. If you suspect unauthorized use of your account, notify us immediately at the contact information provided below.

Family Need provides a platform to purchase groceries, household products, and other services. We act as a facilitator for connecting users with service providers and retailers. Availability of services is subject to change without notice.

All payments made through the Family Need app are secure and processed using authorized payment gateways. Refund requests will be reviewed based on the following conditions:

  • If you were charged incorrectly, you are eligible for a full refund of the amount charged.
  • If the service you purchased was not delivered or was incomplete, you are eligible for a refund or credit, depending on the case.
  • Refund requests for cancellations made after services are rendered or goods have been delivered will not be processed unless there is an issue with the service or product.
To request a refund, please contact us at the details provided below, and we will guide you through the process. Refunds are generally processed within 7-10 business days, subject to the payment gateway’s processing times.

Users agree to:

  • Provide accurate and complete information during registration and usage of the app.
  • Not engage in unlawful activities or violate applicable laws while using the app.
  • Refrain from using the app in ways that harm its functionality or interfere with other users.

All content on the Family Need app, including text, graphics, logos, images, and software, is the intellectual property of Family Need or its licensors. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.

Family Need is not liable for any indirect, incidental, or consequential damages arising from the use of our app. This includes, but is not limited to, service interruptions, loss of data, or any unauthorized access to user accounts.

Family Need reserves the right to terminate or suspend access to the app for users who violate these Terms and Conditions. Users may terminate their accounts by contacting us at the details below.

These Terms and Conditions are governed by the laws of India. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh.

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Address: B10- Basement Sector 65, Noida, Uttar Pradesh, INDIA - 201301

Contact: Tel: +91 1204 294 837

Email: contact[at]sundan[dot]co[dot]in